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Contact
One building, one phone number, one person who owns your order.
Call between seven and five and you'll reach a person who can check the shelf while you're on the line. Email is answered the same business day during normal hours.
Phone & email
Fax 937 890-4418
Sales, quotes, order status and expediting all come through the same number. There is no phone tree.
Address
1140 Aviation Way
Vandalia, Ohio 45377
Ten minutes off I-75 at exit 63, north of the Dayton airport. Dock doors are on the east side of the building.
Hours
Mon–Fri 7:00 AM – 5:00 PM ET
Closed Saturday & Sunday
Will-call dock is open the same hours. After-hours pulls for a line-down situation can be arranged with your salesperson.
No forms on this site, on purpose. Send the list to a person and the whole conversation — pricing, substitutions, certs, revised quantities — stays in one email thread instead of disappearing into a ticket queue.
On The Shelf
What we're looking at while you're on the phone
Ask for a stock check and somebody walks to the bin. These are the families that turn hardest out of Vandalia — deep in the fractional and metric sizes that stop a line when they run out.
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Hex Cap Screws
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Finished Hex Nuts
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Flat Washers
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Lock Washers
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Socket Caps
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Machine Screws
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Carriage Bolts
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Nylon Insert Nuts
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Threaded Rod
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Wedge Anchors
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Self-Drilling
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Dowel & Roll Pins
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Wing Nuts
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Eye Bolts
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Cotter Pins
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Wood Screws
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Compression Springs
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Structural Bolts
Finishes
Finishes we stock across the line
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Zinc Plated
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Yellow Chromate
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Black Oxide
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18-8 Stainless
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Hot-Dip Galv
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Plain / Self Colour
What To Send
Four things people call us about, and what makes each one fast
Every one of these goes to the same number and the same inbox. The notes below are just what lets us answer on the first pass instead of the third.
Send it however it already exists
Spreadsheet, PDF, a photograph of a marked-up print, or the line typed into the body of an email. We come back with price, availability and country of origin on every line. Quotes hold 30 days from issue.
Ask while you're on the phone
Size, grade and finish is enough. If it's on the shelf we'll say how many, and if it isn't we'll tell you the lead time rather than the hope. Stock orders placed before 4:00 PM ET ship the same day.
Tell us before it ships, not after
Mill test reports and certificates of conformance are pulled at shipment and go in the box. Asking after the truck leaves means chasing the lot back through the mill, which is slow and sometimes impossible.
Order number, or the PO you sent us
Either one finds it. Expediting, partial releases and freight claims all come through the same person who took your order, so nothing has to be explained twice.
Getting It
Will-call, local route and freight
Pull it yourself off the east dock. Most will-call orders are staged inside fifteen minutes of the phone call.
- Open Mon–Fri, 7:00 AM – 5:00 PM ET
- No appointment and no order minimum
- Dock doors are on the east side of the building
- Call ahead and it's staged when you arrive
- After-hours pulls for a line-down situation arranged through your salesperson
Our own truck, our own driver, on a fixed weekly pattern through the Dayton and Springfield corridor.
- No freight charge on scheduled local-route stops
- Next-day truck delivery inside 150 miles of Dayton
- Ten minutes off I-75 at exit 63
- Bin-stock replenishment runs on the same truck
Everything outside the route ships common carrier or small parcel, your way or ours.
- Prepaid and added, or your carrier and account number
- Destinations off the local route are quoted per shipment
- Partial shipments go as they're ready unless you say hold complete
- Freight claims handled by the dock, not a call centre
| Day | Phones & will-call | Same-day ship cutoff |
|---|---|---|
| Monday | 7:00 AM – 5:00 PM ET | 4:00 PM ET |
| Tuesday | 7:00 AM – 5:00 PM ET | 4:00 PM ET |
| Wednesday | 7:00 AM – 5:00 PM ET | 4:00 PM ET |
| Thursday | 7:00 AM – 5:00 PM ET | 4:00 PM ET |
| Friday | 7:00 AM – 5:00 PM ET | 4:00 PM ET |
| Saturday | Closed | — |
| Sunday | Closed | — |
Email that lands after the 4:00 PM cutoff is read the same evening and answered first thing the next morning. Nothing sits in a queue overnight without an owner.
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Size
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Length
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Grade
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Finish
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Quantity
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Certs?
- Any one of these missing is fine — we'll ask
- A photograph of the part or the print works as well as a part number
- Say if it's a line-down; it changes how we pull it
- Tell us the country-of-origin requirement up front, not at receiving
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No Minimum
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4 PM Cutoff
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30-Day Quotes
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Net 30 Terms
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RA On Returns
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Partials Ship
Terms
How buying from us actually works.
The things a purchasing department needs to know before they can set us up. Nothing here changes without us telling you first.
| Minimum order | None. No small-order fee. |
|---|---|
| Same-day shipping | Stock orders placed before 4:00 PM ET ship the same day. |
| Quote validity | 30 days from issue, unless the quote states otherwise. |
| Lead time, non-stock | 2 – 5 working days domestic; import quoted per line. |
| Payment terms | Net 30 on approved credit. Credit application on request. |
| First order | Prepaid or card until the credit application clears. |
| Freight | Prepaid and added, or your carrier and account number. |
| Local delivery | No freight charge on scheduled local-route deliveries. Other destinations quoted. |
| Returns | Stock items, 30 days, unopened, 15% restocking. Return authorization required. |
| Non-returnable | Special-order, per-print and modified parts. |
| Tax exemption | Send the exemption certificate before the first invoice. |
| Partial shipment | We ship what's on the shelf and back-order the rest, unless you tell us to hold complete. |
Have a list to price?
Email it however it exists — spreadsheet, PDF, a photograph of a marked-up print. We'll come back with pricing, availability and country of origin on every line.