Privacy Policy

Last Updated: April 28, 2025

Serix, Inc. (doing business as Paragon, "Paragon," "we," "our," or "us") respects your privacy and is committed to protecting the personal information we process. This Privacy Policy explains how we collect, use, share, and safeguard your information, as well as your rights and choices under applicable laws. By accessing or using our website or services (collectively, the "Services"), you agree to the practices described in this Privacy Policy.

1. Scope and Updates

Applicability

This Privacy Policy applies to personal information processed by Paragon in connection with your use of our Services, including our website at https://deployparagon.com, our APIs, applications, and any other online or offline offerings.

Policy Updates

We may revise this Privacy Policy from time to time. If material changes occur, we will notify you via a prominent notice on our website or direct communication (e.g., email). Continued use of our Services after the effective date constitutes acceptance of the updated Privacy Policy.

Customer Data Exception

This Policy does not apply to personal information we process on behalf of our clients ("Customer Data"). Such processing is governed by the agreements between Paragon and those clients, and by their privacy policies.

2. Key Definitions

Personal Data or personal information:information that identifies or can reasonably be linked to an individual (e.g., name, email, IP address).

Processing:any operation on Personal Data—collection, storage, use, disclosure, deletion, etc.

Controller:entity determining the purposes and means of Processing.

Processor:entity Processing Personal Data on behalf of a Controller.

Aggregated Data:anonymized or de-identified data that can't be linked to any individual.

3. Personal Information We Collect

A. Information You Provide

Account registration: name, email, phone number, organization, job title, password.
Billing & purchases: billing name, address, payment method metadata (we do not store full card numbers).
Support & communications: messages, support tickets, survey responses.
Interactive features: content you post in forums, comments, chat, referrals.
Job applications: CV, cover letter, portfolio, and related details.

B. Information Collected Automatically

Device & usage data: IP address, browser type/version, operating system, device identifiers, session duration, pages visited, feature usage.
Cookies & tracking: cookies, pixel tags, web beacons, local storage—used for functionality, analytics (e.g., Google Analytics, Mixpanel), and marketing.

C. Information from Third-Party Sources

Integrations: data from services you connect (e.g., Slack, Zendesk) under your authorization.
Public or commercial sources: where permitted, to enrich contact or demographic information.

D. Aggregated & Derived Data

We may aggregate or de-identify data for product improvement, research, and analytics. Such data is not Personal Data and may be retained indefinitely.

4. Legal Bases for Processing

Consent.Where required, you have affirmatively consented to Processing (e.g., cookies, marketing).

Contractual necessity.To provide Services, fulfill orders, and perform our agreements.

Legitimate interests.For security, fraud prevention, product development, customer support, and improving our Services—balanced against your privacy rights.

Legal compliance.To comply with laws, regulations, or legal process.

5. How We Use Your Information

Purpose	Details
Service delivery	Create and manage your account; authenticate; provide access to features; process transactions.
Customer support	Respond to inquiries; troubleshoot issues; communicate service updates.
Product improvement	Analyze usage patterns; develop new features; enhance our AI models for industrial applications.
Marketing & comms	Send newsletters, promotions, event invites (you may opt out at any time).
Security & compliance	Detect/prevent fraud; enforce policies; comply with legal obligations.

6. Disclosure of Personal Information

A. Service Providers & Processors

We share information with third-party vendors under strict data-processing agreements, including:

Hosting & infrastructure: AWS, Google Cloud Platform, Azure.
Analytics: Mixpanel, Google Analytics.
Customer support: Zendesk, Intercom.
Payment processors: Stripe, PayPal.

B. Business Transfers

In connection with a merger, acquisition, financing, or sale of assets, data may be transferred as permitted by law and contract.

C. Legal Requirements

We may disclose Personal Data to comply with legal obligations, court orders, or to protect rights, safety, or property.

D. Your Directions

With your consent or at your direction, we may share data with your affiliates, partners, or other third parties you designate.

7. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

Enable core functionality (essential cookies).
Analyze behavior (analytics cookies).
Deliver targeted advertising (marketing cookies).

Your choices: You can manage or disable cookies through your browser or device settings. Disabling cookies may affect Services functionality. To opt out of analytics tracking, see tool-specific opt-out links (e.g., Google Analytics).

8. International Transfers

Paragon is headquartered in the United States and operates globally. Personal Data may be transferred to and processed in countries with different data protection laws. When required, we implement safeguards—such as Standard Contractual Clauses—to protect your data.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

Access your Personal Data.
Correct inaccurate or incomplete data.
Delete your Personal Data.
Restrict or object to certain processing (e.g., direct marketing).
Port data to another service.
Withdraw consent (for processing based on consent).

To exercise these rights, contact support@runsift.com. California residents may also invoke CCPA rights. EU/UK residents may lodge complaints with supervisory authorities.

10. Data Retention

We retain Personal Data as long as necessary to fulfill the purposes outlined, comply with legal obligations, resolve disputes, and enforce agreements. Aggregated or de-identified data may be stored indefinitely.

11. Security Measures

We employ technical, administrative, and physical controls, including:

Encryption in transit (TLS) and at rest.
Role-based access controls and least-privilege principles.
Regular security audits, vulnerability assessments, and penetration testing.
Incident response planning and disaster recovery procedures.

12. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect Personal Data from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

Email: support@runsift.com

By using Paragon's Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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